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Returns

Returns
UK returns are FREE.
To return a UK order, please visit https://www.luesque.co.uk/a/returns
To return an international order, please email us at luesque@outlook.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately gift cards are non-returnable.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at luesque@outlook.com

Exchanges
To exchange a UK order, please visit https://www.luesque.co.uk/a/returns
To exchange an international order, please email us at luesque@outlook.com

Shipping (UK only)
Once you have filled out the form, you will be emailed a prepaid shipping label. You just then need to print this and take your return to your nearest Collect+ drop off point. Your return is tracked.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.